Job Description

JOB DESCRIPTION of Production Support Team (Team Leader)Job Title: Team Leader (DM II)Department: Information TechnologyReports to: Associate Vice President - IT (PMT)Experience: 8-10 YearsRequired Qualification: BE/BTech/MSc-IT/MCAPreferred Qualification: ITIL Certification (at least V3)Skill, Knowledge & Trainings:a. Should have sound and working knowledge of programing languages i.e., Java, C++
b. Good understanding of basic architecture of a trading system especially Forex Trading
c. A certification in ITIL processes (at least level V3) is desirable
d. Sound skills in troubleshooting issues w.r.t Trading Systems
e. Having operating knowledge i.e., implementation and application monitoring, using state of the art Application Monitoring Systems like Elasticsearch, App Dynamics etc.
f. Should have good understanding and experience of conducting BCP (Business Continuity Process) drills and real time BCP activationCore Competencies:a. The candidate is expected to have sound technical knowledge & experience in handling trading systems and its functions
b. Sound skills in troubleshooting issues w.r.t Trading Systems
c. Should have sound and working knowledge of programing languages i.e., Java, C++Functional Competencies:The candidate is expected to have good understanding of financial products particularly
Forex Trading platformsJob Purpose:The role is crucial for ensuring that the trading systems at is operational with minimal business downtimeArea of Operations Key Responsibility1. Production Support Activities
2. BCP Activities
3. Assisting in finding RCA for issues / incidents pertaining to assigned systemsTo ensure Level 1 (L1) support to trading systems such as Forex-Retail, Forex-Options by performing L1 support activities such as:1. Beginning of Day (BOD) Activities
2. Intra-day application monitoring
3. End of Day (EOD) Activities
4. BCP Switch over & Switch Back Support
5. Troubleshooting & Analysis
6. Liaison with other IT teams such as Server admin, Network, DBA teams
7. Maintaining production SOPs & deploying production releases8. Investigating users queries via database queries using SQL, application log file analysis, Order & Trade issues, application flow breaks

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