Job Description

Summary xe2x80xa2 Provide sales force analytics support to Novartis internal customers (Country / Regional marketing and sales teams) on various high complexity sales force analytical reports.

• Facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
• Support business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories.
• Direct team management, via demonstration of strong leadership and role modelling skills, of a defined Regional/CPO/Global BF, Hyderabad Sales Force Effectiveness Team to enable delivery of Sales force effectiveness and field force operations analytical support to the CE&E, BE&E teams worldwide. Also responsible for developing and coaching Sales Force Effectiveness team at Hyderabad in line with Novartis people development requirements and Novartis Values and Behaviors

Position Title: Team Lead (Call Planning)Location xe2x80x93 Hyd |India| #LI HybridAbout the Role:Acts as a function level SME, works on multiple client engagements with collaborating with teams members to produce high quality results. Provide though leadership and innovation, lead initiatives of process excellence and possesses very strong analytical skillsYour responsibilities include, but are not limited to:

• Acts as a function level SME, works on multiple client engagements with small teams of 2-5 members to produce high quality results
• Provide though leadership and innovation, lead initiatives of process excellence and possesses very strong analytical skills
• Help develop new service offerings in close collaboration with functional and account management teams
• Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service

• Territory alignment
• Call plan management
• Territory action plan report
• Activity (QTQ) performance reports
• Others SFE support
• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services

The responsibilities for this role include but not limited to deliver Call planning/ Refinements / Territory Alignments / Incentives independently with high quality, on time, error-free and in line with requirements.Able to communicate effectively and handle client calls independently. Should be able to contribute to ideas in team huddles for process improvements. Continuously improve processes by eliminating redundancies and inefficient process.- Should have proven ability to guide and Onboard new members quickly.Should be able to cross collaborate and identify bottle necks in newer processes or launchesBuild and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer serviceHands on to Customer segmentation & targeting, Field-force optimization, Territory alignment, Incentive compensation (Plan-Design-Admin), Territory sales performance reports, Activity (QTQ) performance reports, Others SFE support, Call plan management and Territory action plan reportDeliver services through structured project management approach with appropriate documentation and communication throughout the delivery of servicesWhat youxe2x80x99ll bring to the role:Should be customer service oriented and strong and proactive business results-focus, and proven track record to provide insights that increase efficiencySupport team leaders in recruitment and on-boarding of new associates within the organization. Leads capability building by actively prioritizing various knowledge sharing sessions that enables growth and improves quality of CSP Hyd deliverables across the function.Stay in sync with all internal functional operating procedures like time tracking, critical metric tracking and strong analytical thinking with problem solving approach.Build and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function. Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc.Reporting, and other internal systems and processes. Comply to all Novartis operating procedures as per legal / IT / HR requirementsDesirable requirements:University/Advanced degree is required, Masterxe2x80x99s degree in fields such as business administration, finance, computer science or technical field is preferredExperience (8+ years) in |Hands-On | Snowflake (SQL), ETL, Data Model Design IC, Pharma Analytics in a market research firm or pharmaceutical company or Pharma KPO and should have an understanding of Pharmaceutical business including its regulatory environment.Hands on to Dataiku, JCPM, JAMS, Python, SQL, Excel, Powerpoint, Zaidyn (good to have). Experience on JTD is required in case of Alignment hiring. Should be keen on learning new tools and techniques and adapt to technological transformationsWhy Novartis:Our purpose is to reimagine medicine to improve and extend peoplexe2x80x99s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:Youxe2x80x99ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your messageJoin our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:Skills Desired Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

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