Job Description

Roles and Responsibilities:

• Provide front-line supervision to an operational, production, sales, service or administrative team of two or more members

• Supervise team typically responsible for transactions or processes

• May assign work to direct reports

• Make hiring, termination, promotion, and disciplinary recommendations

• Lead a team ensuring the highest quality of service is provided to clients

• Monitor performance of the team and reports results and issues to higher-level leadership

• Assist team with escalated client or account issues

• Has input into hiring, staffing and maintaining a diverse and effective workforce

• May interact with clients and internal departments to resolve issues

• Work with the team to complete assignments using established guidelines, policies and procedures

• Demonstrate professional courtesy and represents the company in a positive manner in all areas of internal and external communications

• Ensure appropriate record keeping, reports, and related administrative functions are accurate and up-to-date

• Upon request, compile and analyse data to identify trends for root cause analysis

Preferences:

• University Degree that requires- 3years formal studies

• Excellent Verbal and Written communication skills

• 5-7years of experience in International BPO along with 1-2 years of Team Leader experience

• Good client service skills and leadership capabilities, Analytical / Problem Solving Skills

• Basic knowledge, understanding and application of project management principles and methodologies

• Proficient in MS Excel and Power Point

• Open to travel at Gurgaon and Noida office location

Work Timings: Monday - Friday (Flexible in shift)

Job Location : Gurgaon/Noida

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