Job Description

Company Description \'Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\' Supervise the overall functioning of the Reception, ensuring an efficient and effective operation. Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms. Maintain high standards of customer service at the Reception so that customers\' expectations are consistently exceeded. Ensure that the team attends all the training courses that are offered by the Management. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual. Handle additional responsibilities as and when delegated by the Management. Ensure quality in all aspects of the job. Ensure to maintain Front Office log book and shift reports. Ensure all guests receive a swift, smooth, professional and friendly check in and check out. Qualifications Minimum 2-3 years of experience in a similar capacity. Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness. Ability to accept responsibility. Ability to enhance organizational performance. Ability to clearly delegate tasks and responsibilities. Ability to think strategically, inductively, and creatively. Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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