Job Description

Area Leadership

• Develop and implement area strategies to drive digital adoption in alignment with national goals.

• Set performance targets for the area and ensure alignment with the banks digital business.

objectives.

• Lead, mentor, and support area Team Leaders and Digital Banking Champions.

Program Implementation

• Oversee the execution of digital adoption programs and campaigns within the area.

• Ensure effective resource deployment to maximize customer onboarding and digital product usage.

• Monitor and assess program performance, making necessary adjustments for improvement.

Team Management

• Manage an area team, including Team Leaders and Digital Banking Champions.

• Foster a collaborative and high-performance culture within the team.

• Provide ongoing training, support, and development opportunities to enhance team skills and capabilities.

Stakeholder Collaboration

• Work closely with internal and external stakeholders to ensure successful implementation of digital adoption strategies.

• Maintain strong relationships with local bank branches, area offices, and the national headquarters of Indian Bank

• Represent the area in meetings and conferences, providing updates and insights on area performance.

Performance Tracking

• Track and report on key performance indicators (KPIs) related to digital adoption in the area.

• Analyze data to identify trends, areas for improvement, and success stories.

• Ensure compliance with regulatory requirements and internal policies.

Customer Focus

• Advocate for a customer centric approach in all area digital adoption activities.

• Address customer feedback and issues promptly to enhance service quality.

• Implement innovative solutions to improve the customer experience with digital products.

Innovation and Improvement

• Identify and implement new technologies and processes to enhance digital adoption in the area.

• Stay updated on industry trends and best practices to keep the area competitive.

• Drive continuous improvement initiatives to optimize efficiency and effectiveness.

Financial Oversight

• Assist in preparing and managing the area budget for digital adoption services.

• Monitor expenditures to ensure alignment with financial goals and constraints.

• Identify cost saving opportunities without compromising service quality.

Risk Management

• Identify potential risks related to digital adoption and develop mitigation strategies.

IGSSL