Job Description

job Title : Operation Team Leader Positions : 2Job Type : Full TimeExperience : 3 - 10 yearsSalary : INR 7 - 9 LPARole & Responsibilities :Key Responsibilities :- Implement and maintain operational excellence which drives client satisfaction, revenue growth and client retention. - Drive, coach, and track team performance to achieve consistent profit growth month and year to date - Ensure clients are serviced correctly and professionally - Ensure that all client account information is up to date so that a thorough knowledge and understanding of the account. - Responding quickly and proactively to all client requests - Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Qualification and Skills Requirements :- Proven work experience as team leader/supervisor. - Excellent communication and leadership skills. - Distinctive problem solving, strategic and analytics capabilities - Driven/ Motivated about working in an entrepreneurial setup Candidate Must Haves :- People Management- BPO background- Excellent Communication : written and verbal- Willing to work on rotational shifts (include off-days)Nice To Haves:Familiarity with Performance appraisal, TAT and Roster management Additional Guidelines:Interview Process: 4 rounds of Interview1. HR Manager2. Ops Manager3. VP, Operations4. Founder (if required)-Shifts : General shift(9 hours), but the candidate should be available 24- 7(incase of escalations)Notice Period : Immediate to 15 days (If the candidate is really good, we can consider up to 30days) 1) How many years of experience do you have in People Management? - 2) Are you currently working in a BPO or Call Centre ? What is the years of experience? - 3) Are you willing to work on rotational shifts (including off-days)? - Yes or No (ref:updazz.com)

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