At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Summary:
The Investor Services Department is responsible for the assigned monthly reporting, remitting, and reconciling for investors. This includes functions related to loan transfers, advance analysis and timely and accurate completion of assigned special projects.
Team Leads are responsible for a) entire gambit of people management b) many aspects of process managements that includes workflow coordination, quality reviews, providing root cause analysis on exceptions and solutions to problems and c) initiate and drive process improvement projects
Job Functions:

• Ensuring that reports and remittances are sent out timely and accurately to investors
• Ensures clearing reconciling items within 90 days from the point of identification or earlier based on investor guidelines either through settlement process or escalations
• Manages all aspects of team members performance including coaching and mentoring
• Plans, conducts/co-ordinates training on process and professional development
• Applies Lean Sigma framework including performing root cause analysis of processes and its exceptions to improve quality and productivity
• Effectively collaborate with all stakeholders to drive results set for the team and organization
• Approached work systematically and with project management framework

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID: 022180
Job Category: Finance
Primary Location City: Chennai
Primary Location Region: Tamil Nadu
Primary Location Postal Code: 600089
Primary Location Country: India
Additional Posting Location(s): NSM_Bangalore