Job Description

The Roles Responsibility
Processes

• To handle account reconciliation activities covering;
• Nostro account reconciliations,
• Internal/ GL account (suspense and sundry) reconciliations,
• Trade/Stock and Position reconciliations,
• Credit Card, ATM, retail branch banking reconciliations
• Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
• Maintain and update site-specific process notes, and matrices covering authorised personnel
• for recon-related queries, escalation contacts, mailing lists for all reports & outstanding broadcasts etc.
• Assist Managers / Central team in obtaining positive confirmation of the matrices at the frequency as specified in the DOI
• Actively look for opportunities to standardize processes and assist Managers in process mapping and automation / improvement efforts.

Risk Management

• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams
• Comply with all applicable rules / regulations and Company & Group Policies.
• Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
• Assist in carrying out BCP tests.
• Assist in Department & Group related projects.

Key Stakeholders

• GBS Units and Country Counterparts

Our Ideal Candidate

• Graduates/ Post graduates \xe2\x80\x93 3 to 5 years of relevant experience

Role Specific Technical Competencies

• Product Knowledge- Reconciliations
• Process Knowledge \xe2\x80\x93 Reconciliations
• Systems Knowledge \xe2\x80\x93 Reconciliations

Generic and Other Technical Competencies

• Advanced Knowledge of use of MS suite of applications word, excel, MS access and reconciliation applications like TLM.
• Apart from basic Awareness on Risk , Risk Management principles and its framework , experience in application of the same.
• Basic Knowledge of Change Management and Tools
• Basic Awareness of Code of conduct and bank policies relating to that and to act as a role model and demonstrating exemplary conduct..
• Good English communication skills \xe2\x80\x93 both written and oral
• Ability to work with multiple teams across locations
• Ability to independently interact with wide set of stakeholders

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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