Team Leader
Year Chennai, Tamil Nadu, India
Job Description
Teleperformance is looking for a skilled Credit card collections Team leader. RESPONSIBILTIES :
- BPO Team leader with minimum 2+ Years of experience in credit card collections
- Manage Agent/Tele caller team s performance tracking
- Monitoring calls and guide the Tele caller team s to achieve and improve on their performance
- Set Goals and handle Tele caller team s coaching on sound collection practices, participating in role plays and provide feedback to agents.
- Provide feedback to Supervisor on new hire progress, and concerns/issues
- Prepare daily and weekly reports as needed as to the status of the MTD production quotas.
- Ensures staff meets daily collections goals.
- Support in Contact Center initiatives.
- Should have min 2 years experience in Domestic Team Leading role (VOICE); Preferably in Banking Collections
- Should have excellent communication and writing skills in English
- Should know one additional regional language
- Should be a Graduate
- Should be flexible with Dynamic rotational shifts (Dayshifts)
- Day shift
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- total work: 3 years (Preferred)
+91 8778154673
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Job Detail
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Job IdJD3196830
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear