Job Description

Job Title: Team Leader Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Supervise the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery. Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies. Resolve Business issues and disputes with critical customers in partnership with BPO organization. Prepare and present regular reports on collection performance, aging of accounts, and metrics to management. You will work closely with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and stakeholder alignment. Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs. Stay updated on industry trends, regulations, and benchmarks related to collections, credit management, and debt recovery. Key skills & knowledge: B2B AR Collections experience driving large AR Portfolio. Experience handling outsourced AR and BPO operations. Bachelor\'s degree in finance, accounting, or a related field (or equivalent work experience). Proven experience as a Collections Analyst driving large AR Portfolio and managing outsourced AR operations. Strong understanding of accounting principles, financial analysis, and credit risk assessment. Excellent communication and negotiation skills, with the ability to effectively engage with external and internal customers. Proficiency in using financial software, ERP systems (e.g Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting. Ability to analyze large datasets, identify trends, and draw meaningful insights. Strong problem-solving skills and ability to make sound decisions independently. Diligent with a focus on accuracy and quality of work. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Professional demeanor and customer focused approach. Education - Graduate Disclaimer: - \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Chennai - #152 Palavaram , 3rd Floor, Fortune Towers, Thoraiakkam Road Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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