Job Description

Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation\'s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Data Processing Analysts

Responsibilities:

Client Solutioning

Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.

Consistently work with other Operations Functions\' leads within the country to manage projects and deliver on clients\' commitments.

Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs

Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients

Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams

Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved

Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities

Represent respective operation\'s function in discussion with other NOC and in market stakeholders

Team Management

Plans and controls resource allocation to optimise the \xe2\x80\x9coperations service\xe2\x80\x9d to clients as well as highlights any resources issue

Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team

Acts as an escalation point for the team and constantly reviews and assesses team\'s KPIs periodically

Qualifications

Minimum experience of 3 - 4 years and above in operations

Proven leadership skills - to manage teams, to manage projects, able to identify the talent, inspire and engage the team

Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations

Proven organisational skills and the ability to work within a cross-functional team

Project management skills - ability to accurately scope project requirements and manage stakeholder expectations

Additional Information

About NIQ

NIQ, the world\'s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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