Job Description

Description:Customer Service\xc2\xb7 Ensures the delivery of brand promise and provides exceptional guest service at all times.\xc2\xb7 Provides excellent service to internal customers in other departments as appropriate.\xc2\xb7 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.\xc2\xb7 Maintains positive guest and colleague interactions with good working relationships.\xc2\xb7 Establishes a rapport with guests maintaining good customer relationships.Operational\xc2\xb7 Ensures that minimum brand standards have been implemented.\xc2\xb7 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.\xc2\xb7 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.\xc2\xb7 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.\xc2\xb7 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.\xc2\xb7 Assists in conducting monthly inventory checks on all operating equipment and supplies.\xc2\xb7 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.\xc2\xb7 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.\xc2\xb7 Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.\xc2\xb7 Performs the function of cashier and responsible for Micros cashiering procedure.Qualifications:Customer Service\xc2\xb7 Ensures the delivery of brand promise and provides exceptional guest service at all times.\xc2\xb7 Provides excellent service to internal customers in other departments as appropriate.\xc2\xb7 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.\xc2\xb7 Maintains positive guest and colleague interactions with good working relationships.\xc2\xb7 Establishes a rapport with guests maintaining good customer relationships.Operational\xc2\xb7 Ensures that minimum brand standards have been implemented.\xc2\xb7 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.\xc2\xb7 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.\xc2\xb7 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.\xc2\xb7 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.\xc2\xb7 Assists in conducting monthly inventory checks on all operating equipment and supplies.\xc2\xb7 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.\xc2\xb7 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.\xc2\xb7 Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.\xc2\xb7 Performs the function of cashier and responsible for Micros cashiering procedure.

Hyatt