Job Description

Roles and Responsibility
Domain Capabilities
Product / Domain Knowledge

• Possesses in-depth understanding (end to end) on the product / process
• Possesses good knowledge of end-end card transaction cycle .
• Having good knowledge on basic norms / regulations of VISA/Master Card franchise.
• Having in-depth understanding of Franchise Reports and Interchange settlement procedure.
• Able to perform rule based technical work involving acceptable deviations and exceptions
• Ability to perform the Settlement accounting and remitting funds to Franchise in accordance with the department\xe2\x80\x99s operating procedure and should be able identify the exceptions if any
• Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them
• To keep in mind the customer\'s expectations with reference to conversion of transactions to EMI

Process Management

• Able to identify opportunities to automate repetitive logic based manual activities.
• Ability to review the processes which involve routine processing with a specific set of inputs and suggest methods of automation in the TP system
• Perform independent activities concurrently
• To ensure all settlement & remittance entries are initiated within agreed timelines & country SLA.
• Monitoring of all settlement related GLs and timely clearance of the outstanding items .
• Ability to analyse the daily trend in the FX while preparing the settlement entries and should be able to highlight to the appropriate person in a timely manner.
• Give inputs from ground level after understanding the big picture
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy

Capacity Planning

• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned

Operational risk Management

• Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on transactional level fraud

Behavioural Capabilities
Precision Accuracy

• Performs tasks accurately and thoroughly; double-checks the accuracy of the process
• Handle all transactions as per the laid down policies and procedures.
• Able to understand what "quality work" is and should strive to contribute towards it.

Client Centric

• Able to create impact directly or indirectly through professional behavior and appearance.
• Understands that the action he/ she does has an impact on the customer directly or indirectly.
• Understands basic customer service requirements and relates error free processing to customer service
• Responds promptly in an efficient and accurate manner as per the required TATCommunication

Communication

• Ability to communicate clearly so as to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately

Problem Resolution

• Understands the situation and perform right escalations
• Being able to provide data for performing root cause of the problem
• Ability to speak up when in disagreement and opposition
• Ability to understand the existence of crisis and conflicts
• Able to work in a team with good interpersonal skills

Managerial Capabilities

• Stakeholder Management
• Understands and knows who the stake holders are and meets SLAs.
• Able to provide timely and accurate response to queries / request raised by Stakeholders

People Management

• Able to co operate and work as a team in an open and approachable style.
• Be good team player taking team\xe2\x80\x99s goals in to consideration.

Change Management

• Understands the need for change and willingly accepts it
• Able to quickly adapts to changes with regards to process, projects, behaviour etc
• Ability to look beyond self interest to collective interest
• To positively respond to the pace of change

Data Analytics

• Able to analyze the process to understand the dimensions of the job

Our Ideal Candidate

• For Grade C between 2 to 5 years of experience in below areas
• Accounting Knowledge
• Operational Risk
• Regulatory Reporting
• RBI knowledge
• Taxation
• Clearing
• Money Exchanges
• Multicurrency
• Collections

Role Specific Technical Competencies

• MS office
• Accounting & Reconciliation skills
• Banking Knowledge

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered