Team Leader (b2c Outbound Process)
Job Description
Responsibilities Meeting exceeding services delivery metrics for the team shifts Ensure productivity metrics are met exceeded. Work closely with operations Manager on process improvement. Monitor the performance of the team and improve the performance with regular feedback. Review Performance reports and dashboards to identify areas of improvement. Training Development for new hires. Skills Experience Around 2 - 3 relevant years of experience. Working experience in an Inbound Customer Care Process Graduate / Post Graduate candidates. Excellent Communication, Interpersonal Team Management Skills Excellent people management skills. Proficient in MS Excel MS PowerPoint
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Job Detail
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Job IdJD3161455
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear