Job Description

Team Leader - JD Desired Candidate Profile: Must possess strong leadership & presentation skills, and be able to communicateprofessionally with the team and the management. Should have good experience in BPO/Call Centre (Outbound) calling. A high degree of accuracy and attention to detail- Excellent at coaching, mentoringand inspiring team members. Ability to manage a group of team members independently. Team player with strong communication and presentation skills. Critical thinker and problem-solving skills- demonstrated ability to close gaps and driveto root cause analysis Proven ability to work well under pressure to meet the deadlines/timelines. Ability to multitask & focus on multiple issues at once Must be a graduate with minimum 1 year of relevant experience working as a TeamLeader.Role & Responsibilities: Create an inspiring team environment with an open communication culture Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Set clear team goals, delegate tasks and set deadlines Discover training needs and provide coaching Listen to team members\' feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities. Communicate Key Performance Indicators (KPIs) weekly/monthly and conduct performance reviews ensure each team member is aware of expectations anddeliverables Monitor the completion of tasks and ensure good performance and record on appropriate systems Consistently promote high standards through examples and leading from the front sothat each member of the team understands the standards and behaviours expectedofthem Contributing to the growth of the company through a successful team. Cascading information to the team including vision, goal, objectives etc. of theorganization.Other Details Salary package 3-4 Lakhs per annum Fixed Shift (5.5 Days working) One side cab facility available Additional travelling allowance Performance incentive Tribiz IndiaC 130, 2nd Floor, Naraina Industrial Area Phase 1, New Delhi - 28www.tribizindia.com

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