Team Lead Voice Process
Job Description
Minimum 1+year experience as a Team Leader in Non voice process(On Papers Mandatory) Minimum of 5 year of work experience in a Non Voice Domestic/international. Should have hands on parameters and to drive the team. Should have handled minimum span of 15 members. Facilitate day to day Operations Handling 2nd level escalated calls. Checking on distribution of mails and/or other operational roadblocks and helping ease them for his/her team Attend Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the Asst. Manager and the team to improve the process Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Caliber culture.
Shift 6 Days work 1 day Week off (Rotational) Education Mandatory : Graduate with experience in Non Voice/BPO back office operations Desirable : Graduate with experience in Non Voice or Email chat Support is an added advantage Job Type: Regular / Permanent Salary: 9300,000.00 - 9650,000.00 per year Schedule:
- Rotational shift
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- Non voice process: 5 years (Preferred)
- Team Lead: 1 year (Preferred)
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Job Detail
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Job IdJD3017527
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNagpur, Maharashtra, India
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EducationNot mentioned
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ExperienceYear