Job Description

As a Tele Collection/ Telesales Team Leader, you will be responsible for leading and motivating a team of tele collection representatives to achieve sales targets and deliver outstanding customer service.- You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.Responsibilities:- Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.- Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.- Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.- Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.- Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.- Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.- Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.- Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.Requirements:- Proven experience in telecollection /EMI/ Telesales background, with a track record of meeting or exceeding sales targets.- Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.- Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.- Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.- Proficiency in CRM software and MS Office Suite.- Demonstrated ability to analyze data, identify trends, and make datadriven decisions.- Knowledge of insurance products, regulations, and industry best practices.- Bachelor's degree in Business Administration, Marketing, or a related field preferred.Benefits:- PF , ESI , Group Medical Insurance.- Competitive salary and Incentive structure.- Training and professional development opportunities.- Supportive and collaborative work environments.- Opportunities for career advancement within the insurance & Sales sector. (ref:updazz.com)

updazz .com