Job Description

Position Name : Team LeadExp : 4-10 yearsLocation : AhmedabadDuties and Responsibilities : - Motivating and inspiring the team to surpass their potential. - Improving the team and facilitating the communication among the members of team. - Exceeding and meeting departmental objectives, including conversion targets, and lead generation. - Creating sense of ownership within the employees and resolving employee issues, if any. - Encouraging, supporting, and motivating actively one\'s peer team. - Looking constantly for development as well as continuous improvement for the entire team. - Monitoring, organizing, and coaching team on a day-to-day basis. - Communicating the company\'s purpose, core values, vision to the front employees. - Ensuring that the employees follow their schedules properly as designed. - Striving for new ways continually, to increase the opportunities of sales.- Handling escalated calls, complaints, questions, and queries as necessary.- Facilitating cross-functional communication within employees for improved working condition.- Creating a conducive work environment for all the call center\'s employees. - Carrying out team meetings and actively participating in the monthly and weekly meetings. - Documenting general reports on each team member\'s performance and targets as well as ensuring that they exceed the targets. Skills and Specifications :- Strong knowledge of Database/MIS Management - Strong knowledge of customer care techniques and processes.- Well versed with MS Office especially MS Excel functions - Exceptional analytical and listening skills.- Ability to operate well in a call center team environment.- Familiarity with several voice-logging systems and tools.- Keenness and flexibility to work extended hours. - Natural flair for coaching, motivating, and interacting with people. (ref:updazz.com)

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