Job Description

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
At Genesys, we've built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have thousands of AWS EC2 instances deployed across multiple environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.
As we grow our digital platform, we are looking for a passionate leader to create a new team in our messaging division. This new team will focus on extending our channel offerings. This opportunity is one that will require both technical and management skillsets.
Successful Team Lead at Genesys will• Lead a team of Software Engineers to develop innovative solutions to complex problems
• Manage full stack engineers including test automation
• Work with the team to manage priorities across areas like new features, stability, tech debt, and production monitoring
• Help team members with personal growth through continuous feedback
• Organize flexible processes around how team operates
• Work with Product Management to develop requirements and technical design specs for new projects
• Create an inclusive team culture based on collaboration, innovation, and trust
• Understand why application logging and application metrics are important
• Be a talent multiplier that gets the team around them to excel and perform well
• Be driven to get results and not let anything get in their way
• Exhibit a strong backbone and challenge the status quo when needed
• Show pride of ownership and strive for excellence in everything they do


Tools and technologies that will be used:• AWS - Cloudformation, EC2, DynamoDB, S3, SQS, Lambda
• Programming languages: -NodeJS, TypeScript, Java, Javascript
• Git/Bitbucket / Jira/Confluence
• Microservices / REST APIs


Minimum Requirements• Bachelor's degree in computer science or relevant, proven industry experience.
• Experience with synchronization techniques in stateless distributed systems.
• Demonstrable understanding of scalability and availability in distributed systems.
• Firm understanding of backend development, including NodeJS, Java, REST API and NoSQL solutions.
• Experience with messaging systems and proven integration patterns.
• Good verbal and written communication skills.


The ideal candidate would also have experience with• Social network messagingFacebook, Twitter, WhatsApp, Instagram...
• Apple Messages for Business
• Google Business Chat


If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service(TM) our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.•Please note that recruiters will never ask for sensitive personal or financial information during the application phase.•