Team Lead Service Desk
Year Bengaluru, Karnataka, India
Job Description
Team Lead - Service Desk
Req ID: 51789
Location: Bangalore, India
Location: Bangalore, India About Us Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers\xe2\x80\x99 compensation and financial and compliance markets. Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens\xe2\x80\x99 digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens\xe2\x80\x99 team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.
Responsibilities:
- Managing the Global Service Desk Team in India (Reporting to Global Service Desk Manager).
- Approve, create, and enforce working procedures in the IT Service Desk team.
- Maintaining and Monitoring daily work in the IT Service Desk team according to the Global SLA.
- Responsible for escalation and to be escalation point in the IT Service Desk team.
- Owner of Projects in the Global Service Desk.
- Collaborate with other IT groups Globally.
- At least five years of experience as a customer support team leader in a global team supporting US-based customers - a Must
- Excellent communication skills with excellent verbal and written English- A must.
- MCSA/MCSE certified \xe2\x80\x93 a Must
- Ability to multi-task, fast learner, excellent analytical skills, self-learner.
- Experience in managing projects.
- Experience and knowledge on ServiceNow\xe2\x80\x93 strong advantage
- Self-driven and independent able to take responsibility and proactively carry out tasks as a self-contributor.
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Job Detail
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Job IdJD3057171
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear