Job Description

Bringing smiles is what we do at TTECxe2x80xa6 for you and the customer. As a Team Lead working onsite in Mumbai OR Ahmedabad, India, youxe2x80x99ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What Youxe2x80x99ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.Youxe2x80x99ll report to the Service Delivery Manager. Wexe2x80x99re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, Youxe2x80x99llxc2xb7 Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projectsxc2xb7 Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your teamxc2xb7 Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well doneWhat You Bring to the Rolexc2xb7 Associate degree, technical school or equivalent work experiencexc2xb7 Promote a performance-driven culture and always work towards reaching for amazingxc2xb7 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksxc2xb7 Mentor and inspire othersxc2xb7 Customer-focused mindsetxc2xb7 Comfortable with computer systemsWhat You Can Expectxc2xb7 Supportive of your career and professional developmentxc2xb7 An inclusive culture and community minded organization where giving back is encouragedxc2xb7 A global team of curious lifelong learners guided by our company valuesxc2xb7 Ask us about our paid time off (PTO) and wellness and healthcare benefitsxc2xb7 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC