Job Description

Team Leader Security & Transport
Functional title: Team Leader Security & Transport
Corporate band: E
Working degree: Full Time Employee
No. of direct reports: 0
Line Manager (Name & function title): Santosh Varier, Head CRES Bangalore
Deputy of function (Name & function title): Nil
Job holder deputizes for (Name and func. title): Nil
Function: Group HR & Corporate Services
Organizational Unit: CRES India
Location: Bangalore, India
About the Role:
Position Summary
The Team leader Security & Transport manages day-to-day activities related transport and security
operations at the assigned location and key point of contact for business.
A solution orientated attitude with strong client service and relationship leadership skills. Able to challenge
and influence business leaders while maintaining a co-operative and collaborative approach.
Key Result Areas
Site Operations Management
- Act as Location Safety and Security Officer (LSSO)
- Act as liaison officer with various government and law enforcement agencies as needed based on
scope define in target standards
- Supervise the Access Control, CCTV, and other Security Systems and issue / track / destruction of
access cards
- Coordinate development of Security, OHS and emergency response plan.
- Facilitate all vital trainings to the business, employee, and security team.
- Review the local security procedures in regular basis, completing the Site Security & Safety
Assessment which required by security leadership.
- Regularly review and maintain all security and OHS document, ensure all documents and records
are available.
- Ensure safe practices are put in place to own the transport operations and highlight to business if
there are any challenges with regards to operations.
- Responsible for leading and managing all transport and security outsourced services, resolving any
underperformance or issues and improvement initiatives.
- Recommend continuous quality improvement practices and implement Industry standard
processes.
- Provide superior customer experience and minimize disruptions through effective communication
and scheduling.
- Engagement with landlord facility management and security teams for seamless support on
operations
- Review existing operations regularly to reduce costs and improve operational standards
- Able to respond to emergency situation in 24x7
Risk Management
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are supported and maintained as per
management guidelines.
- Ensure compliance with statutory regulations on fire, health and safety standards
- Ensure escalation procedures and incident reporting (ICT) procedures are implemented and in
place

- Achieve Key Performance Indicators and business Service Level Agreement targets
Business Stakeholder Management:
- Proactively engage stakeholders to ensure that on site business leaders\' expectations are met.
- Build and develop effective collaboration across multiple levels of the organization
- On-site primary representative for CRES security and transport operations
- Regular engagement and exchange of information and standard methodologies with RSRs, GSEs,
Corporate security and BCM teams
Procurement & Vendor Management
- Ensure that vendor procurement processes comply with Swiss Re\'s sourcing, procurement policies
- Ensure vendors are well-managed, delivering services on time and within budget
- Ensure vendors deliver service within defined SLAs and TATs. Prepare and own consequence
management process to mitigate misses
Contracts Management
- Plan and handle all workplace contracts for the site to ensure that they are professionally delivered
at the right costs.
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure contracts are continually assessed to deliver the best value to the client
Finance Management
- Actively work to ensure that the financial operations are meeting targets and control requirements
- Ensure financial processes, timelines of submission, adjustments of division is adhered to
- Timely tracking of budget v/s actuals, invoices and follow up on timely submission and payment
About the Team (Description of the team and context in which the role sits in)
The team handles all Real Estate and Services operations and develops and provides professional solutions
to our customers at all levels in the organization. We are a trusted advisors and partner ensuring the highest
levels of service and standards are consistently delivered.
About you:

• Ideal Experience:

- Minimum of Bachelor\'s degree in any field and 10+ years\' experience in security operations,
transport or related field
- Understands basic technical aspects of property (Computer Room Air-conditioning, Chiller system,
Fire Protection system, Mechanical & Electrical system, EMS system)
- Capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
- Solid understanding in transport, transport operations and workplace services
- Should be able to drive organizational changes in a structured manner with the least disruptions
- Membership of international security association like ASIS, SAI, APSA etc.

• Critical Competencies for Success:

- Customer Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and engagement
- Ability to interact with a wide range of employees, including senior levels
- Optimistic and positive attitude to work on making things successful even after multiple failure
- Politely assertive and expressive about the thoughts and logics
- Excellent planning & organizational skills to prioritize work and meet tight schedules
- Problem Solving & Critical Thinking
- Agility and speed in decision making
- Having risk appetite and ability to learn from failures
- Self-motivated, especially in an environment where you will be the only face of CRES
- Able to collaborate efficiently and insightfully with team members from across geographies

• Other Personal Characteristics:

- You have strong social skills and a high level of emotional intelligence paired with being a good
communicator.
- Take a systematic way in making the company\'s workflow more effective, efficient, and able of
adapting to an ever-changing environment.
- Focus on completing all work tasks on time while remaining responsive enough to react to
contending demands and shifting priorities. Able to handle multiple responsibilities, being
organized, keeping on top of important time-sensitive tasks, and performing all work accurately.
- Is a standout colleague! able to engage and work well within teams to meet targets, especially in a
virtual environment
- Exhibits high level of ownership and integrity
- Open to new insights & willing to challenge status quo
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and
invisible diversity - diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation,
religious beliefs, physical abilities, personalities and experiences - at all levels and in all functions and regions.
We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to
decide how, when and where to carry out your tasks.

About Swiss Re

Swiss Re is one of the world\'s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

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