Job Description

Who We Are :Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we\'re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.Tackling one of the world\'s biggest challenges requires out-of-the-box thinking & diverse perspectives. We\'re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.HQ: Washington, DC & Chennai$1.5B valuation; $380M funding to dateYears of Experience: 5-8 YearsRoles & Responsibilities * Problem Solver: Grasp concepts and workflows, come up with a basic implementation plan and set up dashboard views (Jira/Excel/R/Tableau) to track the assigned work to completion in a time bound manner

• Risk Identification: Analyse the Pro-s and Cons of existing workflows, make data driven decisions for prioritization and execution.
• Process: Identify the top 3 major blockers for the team (Pareto), enable the team to solve the problem through upskilling, Goal setting and achieving the same
• Product: Identify major tech glitches in workflow, using QC tools to identify team\'s output, give insights to Product team to enable quicker, easier deliveries in Onboarding
• People: Understand Team\'s capabilities, provide regular constructive feedback via 1:1s, setting KRAs and nurture them to step into new responsibilities; work with peers in other teams to setup processes across departments and workflows
• Leadership: Represent Arcadia in Customer/Atlanta Leadership calls, understand the customer pain points and bridge them using workflow modifications and Change management capabilities; Work with Directors, Be in-tune with the direction of company\'s growth, ready to explore new domains and challenges
• Reporting: Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviours / processes that could impact on data integrity; Improve and drive metrics from X to Y in a planned manner

What You\'ll Do

• Ensure adherence to existing processes & setting up appropriate dip sticks
• Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes
• Collaborate with customer support teams to provide technical support for Urjanet\'s data feed and APIs
• Lead best practices for project management including planning, executing, monitoring, and closure of projects
• Manage a portfolio of customer accounts ranging from enterprise to small scale engagements
• Identify capacity requirements to support monitoring SLAs within customer contracts
• Collaborate with account management team for renewal, expansion and churn prevention activities
• Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience
• Coordinate with Urjanet\'s offshore teams to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant
• Develop, maintain, & improve processes surrounding customer acceptance of Urjanet data delivered
• Create/update internal & external documentation to help support all customer processes
• Support ongoing plan to delegate Atlanta support operations tasks to India as the company grows

What We\'re Looking For

• Degree graduates in BE/B.Tech, Computer Applications, Mathematics, Statistics, Economics, and Commerce
• Background in SaaS company / FinTech / BPO

= 5 years of professional service with at least 3 years as a Team Lead on papers, solution implementation and/or technical support experience * Data Proficiency: Handling utility data; Microsoft Office Suite, Software exposure such as JIRA, Tableau, R and Power BI

• Strong knowledge in RCA, KRA and Benchmarking
• Experience in customer account/relationship management, Escalation handling, good communication and articulation skills
• Experience managing large scale projects, ability to adapt to changing work environments and priorities
• Very strong goal orientation, work ethic and sense of personal accountability
• High energy, passion, motivational skills, team building skills and a strong ability to work with minimal direction and guidance
• Individual contributors with team handling experience also can apply
• Experience in Banking & Financial Services, data aggregation, energy or fintech industry is a plus
• Applicants must be willing and able to work rotating shifts
• Experience working with and/or providing technical support for APIs is a plus

Benefits

• Competitive compensation based on market standards
• We are working on a hybrid model
• Apart from Fixed Base Salary , the candidates are eligible for following benefits

• Flexible Leave Policy
• Office Located in the heart of the City in case you need to step in for any purpose
• Medical Insurance (1+5 Family Members)
• Quarterly team engagement activities and rewards & recognitions
• L&D programs to foster professional growth

Eliminating carbon footprints, eliminating carbon copies.Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Thank you

Arcadia