Job Description

DESCRIPTIONTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Responsibilities include, but are not limited toManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.\xc2\xb7 Developing and/or referring to performance metrics to drive team performance and business results.
\xc2\xb7 Identifying the business impact of trends and making data backed decisions.
\xc2\xb7 Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
\xc2\xb7 Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
\xc2\xb7 Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.BASIC QUALIFICATIONS- Bachelor\'s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- 1+ years of manufacturing or customer-facing environment experience

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