Job Description

:Job Summary \xe2\x80\x93Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.Essential Job Functions:\xef\x82\xb7 Ensure the SLA\'s and KPI Targets as specified by the client are met consistently\xef\x82\xb7 Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product\xef\x82\xb7 Conduct huddle/ trainings for process changes / areas of improvement at defined intervals\xef\x82\xb7 Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert\xef\x82\xb7 Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels.\xef\x82\xb7 Strong attention to detail and comprehension of various control reports\xef\x82\xb7 Deliver on CSAT targets External/ Internal and ensure that customer engagement is always in \xe2\x80\x98Promoter\xe2\x80\x99 zone\xef\x82\xb7 Comply to all ISO & ISMS related protocols\xef\x82\xb7 Preparing service quality plan including quality control, assurance & improvement for the agents to create comprehensive quality program for the process\xef\x82\xb7 Maintain staffing requirements as specified from time to time\xef\x82\xb7 Control attrition through employee engagement activities\xef\x82\xb7 Leading and participating in projects;\xef\x82\xb7 Ensuring alignment between Client and delivery team by regularly attending calibration/coaching excellence sessions\xef\x82\xb7 Monitoring results and KPI data to drive performance and Team member behaviors including team goals\xef\x82\xb7 Conduct periodic appraisals of team members\xef\x82\xb7 Publish daily, weekly & Monthly reports\xef\x82\xb7 Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc...) to ensure smooth functioning of the process.\xef\x82\xb7 Identify portfolio risks resulting from the client\'s underlying business practicesRequirements:This role requires a wide variety of strengths and capabilities, including:\xef\x82\xb7 Should be graduate from recognized university\xef\x82\xb7 Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review\xef\x82\xb7 Prior team handling experience is a must\xef\x82\xb7 Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills\xef\x82\xb7 Ability to work in a flexible and production-oriented environment\xef\x82\xb7 Good interpersonal skills\xef\x82\xb7 Good understanding of key back-office operations metrics\xef\x82\xb7 Good analytical skill\xef\x82\xb7 Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.)\xef\x82\xb7 Good planning skills\xef\x82\xb7 Good balance between people, process & clients\xef\x82\xb7 Good client management & relationship building skills\xef\x82\xb7 Ability to work in 24/7 process and mostly in US based shift pattern\xef\x82\xb7 Open to Work from OfficeAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis\xe2\x80\x99 Front2Back\xe2\x84\xa2 Transformation approach. Front2Back\xe2\x84\xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis\xe2\x80\x99 Service Transformation approach helps \xe2\x80\x98shrink the core\xe2\x80\x99 through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis\xe2\x80\x99 core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Originations PRIMARY SKILL : Originations-Processor PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis