Job Description

Full-time Delhi

Responsibilities * Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.

• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement
• Responsible for the daily processing of tickets.
• Responsible for ticket sales reports.
• Act as a systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility;
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting
• Prepare all ticketing reports for and work with tenants on system training and related premium services ticketing
• Update and relay all box-office-related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Oversee all ticketed events, ensuring compliance with all relevant ticket laws
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Direct the creation and control of the fiscal budget for the Box Office department
• Establish and maintain effective working relationships with internal/external customers
• Analyse challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days, and extended numbers of days
• Work closely with the ticket sales team to create and implement best practices and procedures
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Perform other duties as assigned.

Requirements

Bachelors Degree from an accredited college, business administration or another related field

Minimum of 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility is good to have.

Knowledge of operational characteristics, services, and activities of the stadium, and arena;

Ability to be Proficiency in Microsoft Office applications

Knowledge of principles of budget preparation and control.

Possess excellent customer service, organization, and computer skills.

Must have strong initiative and work ethic and be able to function without supervision.

Work quickly and accurately under pressure.

Be able to function in a fast-paced, high-pressure environment.

Must be able to communicate with all levels of the organization.

Be able to work a flexible schedule, including nights, weekends, and holidays.

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Do you want to join our team as our new Team Lead- Operations? Then we\'d love to hear about you!

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