Job Description

Company Description

In Nielsen Technology, we process over 250 terabytes of data every single day, manage it in the latest cloud technology, and build best-in-class analytical tools to add transparency and efficiency to the consumer goods market at a scale that no other company is able to achieve.

Drive strategy and delivery of Connect Platform, which is the future of the entire Nielsen Connect ecosystem.



About the job

Act as the main point of contact from OMNI SHOPPER Operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall OMNI SHOPPER Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Data Processing Analysts.

Responsibilities

Client Solutioning

\xe2\x97\x8f Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.

\xe2\x97\x8f Consistently work with other Operations Functions\' leads within the country to manage projects and deliver on clients\' commitments.

\xe2\x97\x8f Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs.

\xe2\x97\x8f Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients.

\xe2\x97\x8f Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams.

\xe2\x97\x8f Manage close links with Enablement team/leads to identify focus areas and ensuring

quality / delivery standards are achieved.

\xe2\x97\x8f Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities.

\xe2\x97\x8f Represent respective operation\'s function in discussion with other NOC and in market stakeholders.

Team Management

\xe2\x97\x8f Plans and controls resource allocation to optimize the \xe2\x80\x9coperations service\xe2\x80\x9d to clients as well as highlights any resources issue

\xe2\x97\x8f Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team

\xe2\x97\x8f Acts as an escalation point for the team and constantly reviews and assesses team\'s KPIs periodically

Qualifications

Qualifications

\xe2\x97\x8f Bachelor\'s or Master\'s Degree

\xe2\x97\x8f Required Language(s) : English, additional language skills an added bonus

\xe2\x97\x8f Strong communication and stakeholder management skills

\xe2\x97\x8f Process- driven mindset

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what\'s happening now, what\'s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That\'s why you can find us at work in over 90 countries, covering more than 90% of the world\'s population. For more information, visit .

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

About NIQ

NIQ, the world\'s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

NielsenIQ