Job Description

DESCRIPTIONAt Amazon, we\'re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe\'re seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Title: Team Lead
Location: IndiaEssential FunctionsDefining , building and executing the delivery process from delivery station to customer addressEnsure enough bandwidth in territorial delivery team to ensure peak time delivery managementEngage closely with the delivery team including associates, developing and maintaining a highly motivated and
performance driven team.Continuously improve the delivery process and attain a sustained level of delivery performance, through process
and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate
unnecessary work.Analysis of the data reports to identify performance bottlenecks and improve performanceImplement the formal process control and process improvement mechanisms such as Kaizen
Essential SkillsStrong leadership capabilities and people management skillsAbility to work under pressure situationsAbility to work in ambiguous situationsGood communication skills. Ability to communicate and exp lain to individuals & the team, what needs to be
achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment
from all involved in delivering their specific part.Strong Bias for great customer service: Engage the Team in developing their understanding of Customer
Experience and knowledge of what Customers actually needs/expects.High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer\'s
needs.Analytic al Skills: Effectively analyses and interpret information, identifying & validating the key facts, including
reviewing alternatives to determine advantages and associated risks.A day in the lifeAbout the hiring groupJob responsibilitiesWe are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- Bachelor\'s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Experience in e-commerce, retail or advertising

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