Job Description

1. Assist the Team leader in planning, organizing, & directing the team. 2. Assist to implement program initiatives aligned with organizational objectives3. Determine priorities of tasks and actions and schedules measures accordingly.4. Assist in monitoring team members' participation to evaluate if the training they've received is being put to good use, and if any extra training is required.5. Assist in monitoring and managing the workflow within the team, ensuring that tasks are allocated appropriately, and deadlines are met.6. Assist in resolving issues and conflicts within the team, escalating more significant problems to the team leader or manager when necessary.7. Assist in preparing and maintaining the reports on team performance, productivity, and key performance indicators (KPIs).8. Ensure that the team's work meets quality standards and that processes are followed correctly.9. Will be responsible for ensuring a high level of client satisfaction.10. Facilitate communication between team members and leaders, ensuring that important information is conveyed effectively.11. Assist in maintaining organizational standards of satisfaction, quality, and performance12. Oversee multiple project teams, ensuring program goals are met and settling grievances that may arise in the course of work.13. Working cross-functionally to find opportunities to collaborate on process improvement, and local business objectives.14. Works on issues where analysis of situation or data requires a review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate action15. Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff.

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Fixed shift

Supplemental pay types:

• Yearly bonus

Work Location: In person