Job Description

: Team Lead Position in Insurance Operations Domain for Global IT MNC Greetings from 2COMS Group! Location: Delhi / Noida Experience: 1+ years Job Expectations:

• Ability to effectively communicate in English as this role involves interaction with customers from North America, Canada, and the UK.

• Analyze and process transactions accurately and within specified timelines.

• Document all completed transactions on a daily basis.

• Contribute significantly to collecting metrics on processes.

• Maintain positive and cooperative working relationships with all team members.

• Collaborate with the team to achieve common goals.

• Swiftly resolve issues, questions, and concerns by communicating with internal and external customers.

• Continuously upgrade skills as per the requirement and be ready to take on new or additional responsibilities.

• Minimum qualification - Graduate in any discipline.

• 8+ years of work experience in voice, preferably in finance.

• Excellent communication skills and a strong command over the English language.

• Outstanding customer service skills.

• Willingness to work in a shift-based work schedule.

• Excellent analytical ability and a logical approach to problem-solving.

• 8+ years of work experience in voice, preferably in finance.

2COMS