Team Lead
Year Hyderabad, Telangana, India
Job Description
b'
Role Purpose:
To lead, coach and manage the performance of CRM Campaign Executives and to support the CRM Manager in the delivery of CRM activity across Gaming, and or Sportsbook. The Team Manager responsibilities include (but are not limited to) the following:
Key Responsibilities:
- Directly accountable for the team\xe2\x80\x99s day to day performance, ensuring that team targets are met;
- Supervise, lead and inspire team members to ensure they regularly meet/ exceed quality and productivity goals whilst monitoring adherence to KPIs
- Provides positive, consistent, fair and committed leadership to the team
- Responsible for direct leadership, supervision, development and engagement of 10-12 Campaign Executives in delivering excellent results
- Provides guidance, support and coaching to all direct reports through regular meetings in order to drive performance \xe2\x80\x93 one on ones, group sessions;
- Manages all team conduct and capability conversations including investigation and formal disciplinary hearings in consultation with HR and completes all HR documentation and attendance files. Handles all payroll related issues and concerns of the team members and escalates when needed.
- Evaluates, provides feedback, mentors and motivates employees to execute and deliver superb quality campaigns
- Monitors completed and/ or on-going campaigns and identifies performance gaps. Coaches employees for performance improvement, resolves day-to-day issues and problems, provides technical leadership and subject matter expertise
- Ensure all marketing initiatives, product updates and policy changes are directly communicated to the team
- Reviews the daily/ weekly scheduling plan to ensure sufficient manpower coverage
- Serves as the first line of escalation for MNL and considered as subject matter experts
- In the absence of the Gib counterparts, they can provide signoffs for the campaigns completed by Manila
- Drives open and transparent communication within all team members.
- Taking an active lead in the recruitment process conducting interviews for Campaign Executive levels hiring
- High involvement in recommendations on training needs and development
- Conducts process refresher
- Perform any other ad hoc duties as assigned and required.
- Reports directly to the CRM Delivery Manager
Qualifications and Educational Requirements
- Must possess at least a Bachelor\xe2\x80\x99s/ College Degree, any field.
- At least two (2) years\xe2\x80\x99 working experience in related field is an advantage, ideally in the online gaming industry
- Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities
- A strategic and inspiring leader that provides leadership and direction to the team creating and embedding a culture where continuous improvement is embraced.
- Encourages communication and collaboration across the business, team and stakeholders in order to build strong relationships and develop cross functional working.
- A leader that mentors and develops the team by; providing development, coaching, objectives and goal setting, performance management and other people policies as required ensuring the team is motivated, productive and fully compliant with all regulations and legislation.
Specialist Skills and Experience Required
- Experience in executing media plans supported by strong executions
- Demonstrable experience executing B2C email and CRM campaigns
- Good knowledge of CRM communication channels and overall campaign Best Practice
- SalesForce Marketing Cloud user knowledge is an advantage
- Evergage platform knowledge is an advantage
- Strong communication skills (verbal, written and presentational) with an inquisitive mind-set
- Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
- Strong communication skills (verbal, written and presentational) and the ability to work with a variety of teams within a company
- Good IT skills including strong experience of Microsoft Office (Excel, Word, Outlook etc.,)
- Good technical skills in HTML and knowledge of Dreamweaver required
- Experience of working with Content and/or Campaign Management Systems preferred
- Organised and with a strong work ethic
- Performance management experience
- Decision-making and problem-solving skills and can work with minimum supervision
- Ability to critically assess own performance and performance of assigned team
- Strong analytical skills and detail oriented
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3242190
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHyderabad, Telangana, India
-
EducationNot mentioned
-
ExperienceYear