Job Description

Booking Holdings (the holding behind Booking.com, the market leading online hotel reservation service in the world) is looking for a Team Lead Supplier Fraud to strengthen the Supplier Fraud management team. The goal of Supplier Fraud Operations is to proactively protect, prevent, detect and respond to supplier fraud threats. The team is responsible for managing supplier fraud across the business operations globally. Continuous improvement on detection and response capabilities is key. Supplier Fraud is part of the Security department within Technology. We are searching for a Team Lead Supplier Fraud who is highly motivated to manage the team. You will proactively manage and mitigate threats and will be focused on supporting the team to work on operations, innovation, adapt to change, and bringing fraud and risk management to the next level. You will work closely with the other Fraud Operations teams and business partners across the organization to deliver the best prevention, detection and response strategies while minimizing customer and partner impact. Key Responsibilities Operations management Own the end to end performance metrics of the Fraud Ops team Monitor and drive improvement of operational efficiency & excellence of the team Set operational goals for the team that align with company priorities Support analysts to develop and implement effective detection and prevention strategies to mitigate impact while ensuring appropriate balance between customer/partners experience, risk and operational costs Undertake strategic workload analysis and support the team to prioritize in a practical way based on impact and risk Take ownership of cross functional projects Conduct regular Risk Assessments of the Fraud operations team and highlight the identified risk to operations management Strategic prioritization Proactively identify issues, areas of enhancements which provide value added insights and lead strategic initiatives Collaborate with engineering and influence the product roadmap Act as an advisor to operational management and maintain focus on strategic priorities Inform operation managers on tactical and strategic topics. People management Help drive culture initiatives that connect, engage, and encourage operational team members Understand development needs and provide consistent, candid feedback (good, bad and indifferent), as well as technical and coaching advice Enable professional and personal growth through supporting and challenging your team Create a safe and open team environment where regular and constructive feedback is encouraged Attract, hire, develop and retain talent from around the world, and contribute to Booking.com\'s growth through interviewing, on-boarding, or other recruitment efforts Be an effective Change Manager, leading the team through periods of change, displaying motivating and encouraging behaviors Solve problems and issues within the team Build team resilience by focusing on overall team wellbeing Communication & Stakeholder Management Gain agreement across the business through gathering input, exploring ideas and influencing towards the outcome that adds the most value to the business Help to communicate priorities and act as a sounding board to the team and consultant to operations management Present stakeholder updates back to the team and provide transparency Clear leader within the business and considered an expert in the field Represent Booking.com at industry events and engage with vendors, partners and law enforcement agencies Incident management Set up an Incident Management Process for the team When needed, engage relevant parties and manage relevant stakeholders such as PR, Legal, CS, LPS etc. Self-development Actively seeks feedback and shows the ability to reflect on own behavior and performance Act as a role model for learning and personal growth. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position. ]]

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