Job Description

We\'re looking for aTeam Lead, Finance This role is Office Based, Pune OfficeRole: Team Lead - (Pune, India)
Cornerstone OnDemand (CSOD) is at a critically important juncture in the company\'s lifecycle. CSOD is the world\'s largest and most successful stand-alone unified Talent Management company and one of the world\'s largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.
The position will be part of Global Shared Services team in PuneIn this role you will...

• Responsible for coordinating and supervising staff employees in all activities related to assigned OTC Operational tower, ultimate responsibility for quality and productivity of the Collection team
• Establish, produce, and monitor KPI\'s to ensure accurate and timely processing; work to meet and exceed SLA\'s.
• Participate in continuous improvement by identifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation
• Ensure all processes are in line with internal policy and compliance
• Provide excellent customer service to OTC\'s internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners
• Professionally coach and develop team members to handle the processes to achieve business results and professional goals
• Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment
• Consideration of privacy and security obligations.

You\'ve got what it takes if you have\xe2\x80\xa6

• A bachelor\'s degree related to accounting/finance or related experience
• 8+ years of experience in similar roles; experience leading O2C, L2C or customer billing & collections in an Outsourcing/BPO Industry
• Strong leadership, interpersonal and communication skills to effectively manage relationships with teams and stakeholders
• Must have strong critical thinking, problem solving, and solution-based approach
• Ability to prioritize and work with a sense of urgency
• Track record of achieving results with a strong sense of ownership and follow-through
• Advance English and good written and verbal communication skills to interact upward and cross functionally are a must
• Strong knowledge of MS office especially Excel, PowerPoint & Outlook
• Must be comfortable working in a global company across multiple time zones.

#LI-OnSiteOur Culture:Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today.Who We Are:Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.Check us out on , , , and !

Cornerstone OnDemand