Job Description

Job Title: Team Lead - Customer SuccessAbout Greytip:Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutorycompliances, expense claims, employee self-service and much more.Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai,Hyderabad, Pune, and Dubai.Position Purpose :The Team Lead, Customer Success, will oversee the customer success team, ensuring that our clients receive top-notch service and support. This role involves team management, Work allocation, Retention, escalation management and supporting the Super LBU customers. We are looking for a motivated and experienced individual to join our team as a Team Lead, Customer Success.Preferred Functional Knowledge:

• Team management.
• Retention and engagement
• Cross-Departmental Collaboration
• Customer Engagement and Product Adoption
• Reporting and good knowledge in excel.

Key Responsibility:

• Provide leadership, guidance, and mentorship to
• the customer success team.
• Conduct regular team meetings to review goals, performance, and customer feedback.
• Develop and implement strategies to improve customer satisfaction and retention rates.
• Monitor customer health metrics and proactively address potential issues.
• Collaborate with other departments (Sales, Product Development, support etc) to align
• customer success strategies with overall business objectives.
• Identify opportunities for upselling and cross-selling based on customer needs and feedback.
• Ensure the team is equipped with the necessary skills and knowledge to excel in their roles
• Retention and case management.

Qualification and Experience:

• Any Bachelor\'s degree
• Proven experience in a customer success or similar role, preferably in a leadership capacity.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical skills to interpret customer data and metrics.
• Problem-solving mindset and proactive approach.
• Experience with customer success software and tools is a plus.

Benefits:l Excellent Opportunity to be involved in high impact work and progressive learning environment.l Great team members & energy filled work environment.l Competitive salary.Job Requirement

greytHR