Job Description

:Closing ManagerDigital Risks mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.Digital Risks 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.Position Overview:The Closing Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained. The Closing Manager will be responsible for having one-on-one coaching sessions with the team members to instill awareness of the team members goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Closing Manager will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skillsEssential Job Functions:\xef\x82\xb7 Manage team consisting of 8-12 residential mortgage Closers\xef\x82\xb7 Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc.\xef\x82\xb7 Motivate and lead team to success using recognition, team building activities and positive reinforcement\xef\x82\xb7 Set and manage to production and quality expectations\xef\x82\xb7 Pipeline Management to ensure SLA metrics are met each day, loans are closed and funded on time, HUDs are accurate and within compliance, wires are sent, funding documents are complete and accurate\xef\x82\xb7 Communicate and interact with the other managers, as well as the Quality Review and Performance teams to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met for all team members\xef\x82\xb7 One-on-One mentoring, weekly or as needed, for team members who are not meeting the production and/or quality expectations (inform Unit Manager of any recurring performance issues, develop action plans to addressRequirements:\xef\x82\xb7 Minimum 5+ years Origination background with supervisory experience\xef\x82\xb7 Closing experience within past 3 years\xef\x82\xb7 Ability to manage risks while ensuring optimal value and outcomes are achieved\xef\x82\xb7 Ability to work in a flexible and production oriented environment\xef\x82\xb7 Must be able to work in a high stress environment while delivering a high-level of customer service\xef\x82\xb7 Must be willing and able to work as part of a team\xef\x82\xb7 NMLS-MLO Licensure preferredAbout Digital Risk:Skills:PRIMARY COMPETENCY : Originations PRIMARY SKILL : Originations-Closer PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis