Job Description

:Team Lead- Call Center Rep.Company Overview:Digital Riskxe2x80x99s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.Digital Riskxe2x80x99s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.Position Overview:The Closing Team Lead/Assistant Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained. The Closing AM will be responsible for having one on one coaching sessions with the team members to instill awareness of the team member goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Closing AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.Essential Job Functions:xefx82xb7 Provide leadership to a team consisting of 8-15 residential mortgage Closersxefx82xb7 Ensure all loans are worked appropriately, within required regulatory and SLA timeframes and documented properlyxefx82xb7 Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed.xefx82xb7 Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirementsxefx82xb7 Organize and monitor workflow to ensure production and quality expectations are metxefx82xb7 Pipeline Monitoring to ensure SLA metrics are met each day, loans are closed and funded on time, Closing Disclosures (CDs) are accurate and within compliance, wires are requested, and funding documents are complete and accuratexefx82xb7 Maintain current knowledge of scope requirements and processes and promptly communicate changes to the teamxefx82xb7 Assist in resolving closing issues or customer escalations as they arise with priority and a sense of urgencyxefx82xb7 Address personnel issues with guidance from Unit Leader and Human Excellence team.Requirements:xefx82xb7 Conversant in minute details of TRID regulatory requirements, including timelines, tolerances, cures, etc.xefx82xb7 Minimum 2-3 years Origination background with an emphasis in closing first mortgage residential loans under U.S. secondary marketing and regulatory guidelines. with supervisory experience over a closing team within the past yearxefx82xb7 Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skillsxefx82xb7 Ability to work in a flexible and production oriented environmentxefx82xb7 Must be able to work in a high stress environment while delivering a high-level of customer servicexefx82xb7 Must be willing and able to work as part of a teamxefx82xb7 Must be able to promote and foster a positive work environmentxefx82xb7 Good computer skills/knowledge-paperless environmentxefx82xb7 Candidates must be okay to work rotational and US night shifts.(24/7)Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free WorkplaceThis job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.About Digital Risk:Skills:PRIMARY COMPETENCY : Originations PRIMARY SKILL : Originations-Call Center Rep PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis