Job Description

Company DescriptionMetro Global Solution Center (MGSC) is internal solution partner for METRO, a \xe2\x82\xac29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.MGSC, location wise is present in Pune (India), D\xc3\xbcsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow\xe2\x80\x99s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.Website:
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception: 2011

• Monitoring team performance with respect to TAT, Productivity & Quality.
• Monitoring the ageing buckets, ICF control checks
• Driving Employee engagement within the team.
• Driving Improving projects by self, ideations with team.
• Conducting team meetings on regular basis to discuss the process health with the team.
• Conducting performance review with the team on monthly basis.
• Preparation of Qtrly Incentives for team.
• Conduct and review annual appraisals of the team members.
• Sharing feedback with the team on a regular basis.
• Leave Management for self and team.
• Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra.
• Drive & Conduct (as per feasibility) UAT testing\xe2\x80\x99s for any process changes be that by Automation, Process Improvements.
• Close Liaison with Process Owner and Process Experts on a regular basis to do Process Analysis.
• Interacting with customers on Process Quality and Updates for the process topics or for addressing any challenges.
• Participate & Assist in analysis for Monthly Governance ppt and meetings.

• Hands on Knowledge of Accounts Receivable process, Daily Sales Reconciliation, Cash / Card correction, Invoice Issue process.
• SAP knowledge is must.
• Knowledge of ICF controls
• Expertise in using MS Office tools
• Communication and presentation skills.
• Knowledge of Quality Tools like Problem Solving techniques.
• Six Sigma Yellow Belt Trained.

• Time Management.
• People Management with respect to feedback and handholding.
• Empathy towards Process and People.
• Discipline towards Monitoring of Process Health.
• Proactive in both escalations and appreciation.
• Eye for detail

METRO Global Solution Center IN