Job Description

We are looking for a skilled and motivated individual to join our team. :As a Customer Success Associate, the selected candidate will be responsible for :- Connecting with students and parents seeking Career Guidance through calls, emails, and chats, providing them with accurate and educative information using appropriate methods and tools.- Acting as the first point of contact resolution for customers and projecting a professional and warm image to deliver quality service.- Contributing to the achievement of team revenue targets by fulfilling personal targets.- Providing continuous feedback about lead quality to the Marketing team for campaign optimization.- Assisting in the training of newly hired team members.- Identifying up-selling and cross-selling opportunities during interactions with potential leads.- Maintaining regular contact with the Counseling team to support session coordination, if required.- Advancing professional and technical knowledge by staying informed through industry publications and informational videos.- Connecting with potential overseas, liberal arts, and VIP leads, aiming to convert the maximum number of leads.- Updating all customer information on CRMs, including Leadsquared, Zoho CRM, Zoho desk, Super Receptionist, and Counselor Dashboard.- Encouraging customers to provide feedback using service quality tools.- Escalating customer issues that require intervention through recommended channels.- Cooperating in completing any other assigned tasks.Key Responsibility Areas :- Sales and revenue generation.- Target setting, pipeline management, and lead nurturing.- Enhancing sales pitch and identifying prospects\' pain points for effective solutions.- Establishing long-term communication with prospects and building strong relationships with clients.Role : Customer Success AssociateIndustry Type : Education/TrainingDepartment : Customer Success, Service & OperationsEmployment Type : Full Time, PermanentRole Category : Customer SuccessEducation :- UG: B.Tech/B.E. in Any Specialization- PG: Any Postgraduate- Doctorate : Doctorate Not Required (ref:updazz.com)

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