Job Description

The Operations Manager will be responsible for daily metrics, process compliance, people, process and client interactions in Tax , ADP .This position's primary responsibility is ensuring organizational effectiveness by providing leadership for US Tax Teams.Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. This position will also interact with several leaders across India and US.The role of the teams involves

• Provide transactional/non transactional and strategic operations Support to the tax teams
• Provide support for US Sites/Operations using knowledge/expertise

• Assume line management responsibility of 3-5 Operations Leaders with a Span of about 50-70
• Lead and implement ADP Core Values across the section and ensure commitment via strict adherence to the same.
• Accountable for daily operations and deliverables
• Ability to lead, guide, coach, mentor and lead by examples to Operations Leaders and procurement specialists
• Serve as the second escalation point within the team and for Internal Clients & Suppliers
• Work closely with the Quality Team to improve the efficiency, quality and Audit standards are met
• Manage & develop Operations Leaders, Specialists by effective implementation of career development plans
• Lead, Motivate & develop team to meet & exceed deliverables.
• Be Proactive in identifying potential issues/concerns or threats and implement controls to sustain operations
• Identify and execute plans to eliminate operational inefficiencies using continuous improvement techniques.
• Create Transition Methodology and ensure work transition happens effectively and seamlessly as per timelines
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

##LI-DNIMandatory Skill Sets/Experience

• Graduate or Post Graduate (MBA) Overall at least 10 yrs. of experience in BPO/ITES with at least 3 yrs. in handling People Leaders/Team Leaders/Asst. Managers
• Excellent Oral, written Communication Skills and Interpersonal Skills
• Proven skills in leading and coaching people
• Proven Skills in working with Product / Six Sigma
• Leadership Skills/ Problem Solving Skills
• Effective in leading and managing change
• Customer and client service orientation
• Experience in handling multiple processes
• Good Excel / Power Point / Word skills
• Good Multitasking , prioritization, time management skills
• Ability to communicate both upward and downward with in organization as well as ability to communicate across the functions and organization
• Ability to provide Subject matter expertise and develop front line leadership / resources in the work being managed
• Delegate responsibilities effectively
• Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Flexible to work night shift xe2x80x93 US timings

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at .Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPxe2x80x99s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPxe2x80x99s culture and our full set of values.

ADP