Job Description

DESCRIPTIONAmazon's vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.
Amazon's diverse online business requires VAT filings in a number of jurisdictions across Europe and creates specific VAT compliance obligations relating to third parties (3P) that sell via our websites. These 3P obligations are the responsibility of the European VAT Compliance & Controllership team (VAT C&C) which is located primarily in London and Bratislava.The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should demonstrate high analytical ability in decision making and excellent written communication.

• In charge of managing a team of ~10-12 Investigation specialists/Analysts who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.
• 7-8 years' work experience with at least 4 years in managing people directly, owning and leading operations as well as projects/initiatives
• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
• Ability to work cross-functionally and with employees across teams with different skill sets
• Proven capability to work and analyze big-data
• Proven track record of team development and retention, Proven track record of team development and retention.
• Strong conflict resolution and problem-solving abilities. Strong conflict resolution and problem-solving abilities
• Manage and prioritize workload and work towards multiple deadlines
• Advanced proficiency in Microsoft Excel xe2x80xa2 MS Office
• Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
• Strong conflict resolution and problem-solving abilities & Strong conflict resolution and problem-solving abilities

The incumbent is required to demonstrate performance in the following areas:

• Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels.
• Regularly reports out team's performance against goals and action plans taken and drive performance based on them
• Coaches his team members individually and periodically on performance on metrics as well as career aspirations
• Accountable for performance management, increased availability and adherence, and retention strategies
• Acts as primary point of contact for on-the-floor issues related to VAT investigations

People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth.

• The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence.
• Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones.
• Process Improvement, by using his exposure to his team's performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.

Key job responsibilities
Key job Responsibilities:

• Work close with various business stakeholders, provide reporting metrics to senior leadership
• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Track quality and utilization metrics
• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
• Identifies and works with top performers for talent development and creates a leadership pipeline for own level
• Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism

BASIC QUALIFICATIONSBasic/Preferred Qualification:

• In charge of managing a team of ~10-12 Investigation specialists/Analysts who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.
• 7-8 years' work experience with at least 4 years in managing people directly, owning and leading operations as well as projects/initiatives
• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
• Ability to work cross-functionally and with employees across teams with different skill sets
• Proven capability to work and analyze big-data
• Proven track record of team development and retention, Proven track record of team development and retention.
• Strong conflict resolution and problem-solving abilities. Strong conflict resolution and problem-solving abilities
• Manage and prioritize workload and work towards multiple deadlines
• Advanced proficiency in Microsoft Excel xe2x80xa2 MS Office
• Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
• Strong conflict resolution and problem-solving abilities & Strong conflict resolution and problem-solving abilities

The incumbent is required to demonstrate performance in the following areas:

• Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels.
• Regularly reports out team's performance against goals and action plans taken and drive performance based on them
• Coaches his team members individually and periodically on performance on metrics as well as career aspirations
• Accountable for performance management, increased availability and adherence, and retention strategies
• Acts as primary point of contact for on-the-floor issues related to VAT investigations

People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth.

• The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence.
• Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones.
• Process Improvement, by using his exposure to his team's performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.

PREFERRED QUALIFICATIONSKey job Responsibilities:

• Work close with various business stakeholders, provide reporting metrics to senior leadership
• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Track quality and utilization metrics
• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
• Identifies and works with top performers for talent development and creates a leadership pipeline for own level
• Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon