Job Description

:What You'll DoTax Analyst - Support Team is an excellent opportunity for a candidate to work in a creative environment and grow within our business. The Support Team Tax Analyst provides our customers exceptional product assistance and service information by phone and email. You will report to the Lead/Manager
What Your Responsibilities Will BeProvide customer phone and email support in the business, including product features.Maintain all customer information.Prepare sales and lodging tax returns based on deadline requirements.Work with jurisdictions by phone and email to investigate and resolve notices, amend tax returns, close customer tax accounts, and troubleshoot filing discrepancies.You will identify areas of improvement and efficiency.Demonstrate consistent, efficiency, and accuracy in work tasks.
What You'll Need to be SuccessfulFluent English speaker with outstanding written and verbal communication skills.Excellent listening skills with an ability to anticipate customersxe2x80x99 needs and ask good questions.Ability to convey information and walk a customer through steps.A quick study with the ability to teach yourself new skills like software applications and find answers on your own.Bachelorxe2x80x99s degree or equivalent experience3+ years of experience in Customer SupportKnowledgeable in Excel, Word, and OutlookExcellent business math skills1 to 3 years of experience in Indirect taxes, which can include Sales & Use, Communications Tax, Lodging taxes, or experience dealing with taxing jurisdictionsKnowledgeable in Salesforce, RingCentral#LI-Onsite
How We'll Take Care of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.Learn more about our benefits by region here:
What You Need To Know About AvalaraWexe2x80x99re Avalara. Wexe2x80x99re defining the relationship between tax and tech.Wexe2x80x99ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and wexe2x80x99re not slowing down until wexe2x80x99ve achieved our mission - to be part of every transaction in the world.Wexe2x80x99re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture wexe2x80x99ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.Wexe2x80x99ve been different from day one. Join us, and your career will be too.Wexe2x80x99re An Equal Opportunity EmployerSupporting diversity and inclusion is a cornerstone of our company xe2x80x94 we donxe2x80x99t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara