Job Description

talent delivery directorabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions - delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart - help companies build skilled and agile workforces that move their businesses forward.Randstad Enterprise supports some of the world\'s most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

• Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
• We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
• We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
• We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

about teamAs a Talent Delivery Director, you hold a pivotal leadership position, steering our clients through their talent acquisition journey with strategic insight and unwavering excellence. Your role is central in aligning our global team, fostering a culture of innovation, and driving impactful talent delivery strategies. Together, we transcend boundaries, shaping industries and making a positive societal impact. Join us in leading the way to success.purpose of the jobAs a Talent Delivery Director within Randstad Enterprise, you hold a key leadership position, spearheading account management and strategic operations management with finesse. Your role is instrumental in orchestrating seamless talent delivery strategies, fostering strong client relationships, and driving operational excellence. Leveraging data insights and market knowledge, you craft future-proof talent acquisition or operations strategies that meet the evolving needs of our clients. As a strategic partner, you enable creative solutions and drive innovation in navigating the dynamic talent market landscape.As a visionary leader, you not only shape talent and client delivery strategies but also cultivate the next generation of industry leaders. Join us in driving impactful change and shaping the future of talent delivery.As a Talent Delivery Director, you are responsible for providing the client with a specialist recruitment solution based on their service offering. You are required to manage the onsite team, reporting back to client and RSR key stakeholders. Your primary tasks will include, but not be limited to;

• Providing leadership in managing operations
• Developing, supporting and motivating teams
• Client relationship management & stakeholder management

As a delivery manager, you\'ll develop strategies necessary to meet the client\'s expectations based on agreed SLAs. You will monitor and assist your team in a matrix-based environment to ensure the maximum productivity, and on-time completion of targets and goals. You\'re also responsible to develop and maintain a positive working relationship with the client.roles and responsibilitiesKey stakeholder management

• Acting as first point of contact for clients and first escalation point for any daily operational issues.
• Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved
• Ensuring onsite team is meeting internal and client KPI\'s & SLA\'s
• Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
• Responsible for meeting customer satisfaction targets
• Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues
• Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
• Prepare activity reports to support effective management of information reporting.

Operations management

• Analyze SLAs, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.
• Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.
• Developing and maintaining internal RSR Operations and Infrastructure networks.
• Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.
• Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.

People management

• Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.
• Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.
• Assess and address training needs of staff to support personal development plans.
• Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment.
• Provide regular and constructive feedback to staff.
• Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.

key performance indicators

• Achievement of Contract performance KPIs
• Client satisfaction
• Contract P&L performance to budget
• Employee Engagement\'
• Working in fast paced environment with complex global metrics
• Client facing role - strategic leadership

job requirementsexperience required

• 10-15 years of corporate experience, preferably in a BPO, RPO, staffing or HR environment
• 5-7 years of minimum experience in a leadership role
• Superior consulting, leadership, management, interpersonal, and mentoring skills
• Ability to rely on experience and judgment to plan and accomplish goals
• Experience in resolving conflicts and gaining cooperation among peers, staff, and client
• Process improvement/continuous improvement or project management skills
• Client relationship management, customer service and stakeholder management skills
• Ability to work in complex environment and deal with ambiguity, uncertainty and challenges
• Positive attitude and problem solving skills, willingness to learn and build
• Excellent written and oral communication skills
• Should have commercial acumen and client focus
• Passionate, driven for positive results and team-player

knowledge

• RPO/MSP/BPO
• Sourcing/recruitment.
• Talent acquisition/talent mapping and market research.
• Talent trends in the market.

Randstad Sourceright