Job Description

About the OrganisationThe organization is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time employees across 20 global locations.The organization has emerged as one of the most awarded and analyst-accredited companies in its revenue range.Job DetailsExperience required:-Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.Compensation Bracket: Max upto 18 LPAQualifications: BE/B.Tech/Graduation in computer science or related field.Work Location: Chennai (WFO)Mandatory Skills: TAC, Ipsec, SSL, Firewall VPN and Wireshark.Job Responsibilites:Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High
focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable
Customer Experience.Check the case queue and clear the cases in it before the end of the shiftHelp customers with Netskope products and services.Update ZD with case updates and set SLA accordinglyManage caseloads & backlog in a timely manner, drive them for a closureTake ownership for problem resolution, problem reproduction and escalation.Escalate cases to the L2 team whenever required with proper documentation.Skills Required:Excellent Communication Skills.Candidate should have very strong fundamental "core" networking skills, with thorough
knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that
knowledge in troubleshooting related issues.Excellent knowledge and prior experience supporting network security technologies such as
Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.Familiarity with DLP and Encryption gateways.Proven knowledge and practical application of Security, Firewalls, access and perimeter control,
vulnerability management and intrusion detection.Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etcInternational Support experience preferable.CCNA certification is preferable

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