Job Description

Management Level GTo lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department.Business FunctionEQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equiniti's business lines.Core Duties and Responsibilities

• Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.
• Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.
• Work alongside the UK operational team to ensure communication and operations are aligned.
• Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.
• Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
• Support the team deliverable by undertaking a range of roles and tasks when required.
• Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
• Development of knowledge, competence and skills of self and team.
• Adherence to procedures, policies and Integrated Management System requirements.
• Develop and monitor key performance indicator to measure and track the effectiviness of the process improvement.
• Collorate with department heads and senior leadership to prioiritise process optimization projects
• Well versed in project management practices including Risk Management, Status reporting, Project Geoverance etc.
• Liasise with the MIS team to build automated reports and dashboards
• Identify opportunities for improvement and help develop impactful and measurable action plan to address these.

Competencies and Experience

• Explain or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
• Explain the reasoning behind what is being said to ensure understanding and acceptance.
• Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.
• Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
• Plans, co-ordinates and controls the work and resources of the team.
• Impartially assess the performance of others in accordance with the process, assessing capabilities and potential.
• Give constructive feedback in order to identify individualxe2x80x99s development needs.
• Maintain consistency and fairness throughout the process.
• Communicate and explain change effectively.
• Plan and implement changes gaining commitment and understanding, minimising disruption to our service.
• Has a very good understanding of the Groupxe2x80x99s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
• Able to assess the impact of change on products, systems, processes and people.
• Has a good understanding of the business environment in which Equiniti operates and of industry best practice.
• Has a good awareness of the likely impact of economic, political, social and regulatory change on Equinitixe2x80x99s business and overall aims, including relevant IT industry developments.

Desired Skills and Knowledge

• Exposure to retire solutions domain is desirable and will be advantageous in this role
• Excellent verbal, written, and interpersonal communication skills.
• Advanced Microsoft Office skills including macros and database administration.
• Prior experience in leading a team.
• Sound MS office skills particular MS Excel , Power point.

Benefits:

• Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equiniti