Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward xe2x80x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure xe2x80x93 good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally xe2x80x9cfiguring it out.xe2x80x9d This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isnxe2x80x99t specific to any one platform, so youxe2x80x99ll need a good feel for all of them. And because of this, youxe2x80x99ll experience variety and growth at Kyndryl that you wonxe2x80x99t find anywhere else.Youxe2x80x99ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges xe2x80x93 in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thatxe2x80x99s the kind of impact you can have!This is a project-based role where youxe2x80x99ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youxe2x80x99ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that wonxe2x80x99t be an issue.ResponsibilitiesManage and monitor Office365 health and services.Troubleshoot mail flow and resolve issues with user access to cloud services.Handling OWA, ActiveSync related issuesMaintain on-boarding and off-boarding processesAssign Office365 licenses, set permissions, troubleshoot issuesAssist with administering MS TeamsAssist with administering SharePoint OnlineManage Intune (deployment, configuration profile & compliance profile, monitoring)Manage different exchange versions of Office365Good understanding on Active Directory (On-Prem) and AZURE as well.Manage Office 365 services in hybrid infrastructureKnowledge on On-Prem to cloud migrationSupporting OneDrive issuesProvide day to day on-call administration support in a O365 environment along with supporting assigned systems and installing applications.Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and youxe2x80x99ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.Who You AreYouxe2x80x99re good at what you do and possess the required experience to prove it. However, equally as important xe2x80x93 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused xe2x80x93 someone who prioritizes customer success in their work. And finally, youxe2x80x99re open and borderless xe2x80x93 naturally inclusive in how you work with others.Required Technical and Professional ExpertiseMinimum 3-4 years of experience in Office 365PowerShell scripting xe2x80xa2 Working knowledge of Office365 TeamsWorking knowledge of Office365 Security and Compliance CentreWorking knowledge of SPAM and threat prevention solutionsTraining and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, SharePoint Online, Outlook etc.)Troubleshooting, Solving and following up of Level 1 and 2 incidentsEndpoints management through Intune or other Mobile Device Management solutionOperational Security, Maintenance and GovernanceTroubleshoot various Office 365 issues including connectivity and mobilityConduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settingsExpert in Windows Active Directory, Office365, and PowerShell.Knowledge on On-Prem to cloud migrationExperience with Power shell commands, DAG and clustersAbility to fix with logs and event viewer Validated knowledge in managing DAG replication network and resolve Exchange server databasePreferred Technical and Professional Experience

• Bachelor's degree in IT/Computer Operations preferred; or equivalent from college or technical school; or five to seven years related experience and/or training; or equivalent combination of education and experience.

Must have industry certifications (or years of experience)Experience administering O365 Exchange Online, Teams, OneDrive, CA Policies, MFA,Azure Active Directory and SharePoint environmentBeing YouDiversity is a whole lot more than what we look like or where we come from, itxe2x80x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But wexe2x80x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you xe2x80x93 and everyone next to you xe2x80x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thatxe2x80x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter xe2x80x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked xe2x80x98How Did You Hear About Usxe2x80x99 during the application process, select xe2x80x98Employee Referralxe2x80x99 and enter your contact's Kyndryl email address.

Kyndryl