Job Description

Production Support Engineer

• 4+ years of strong production support experience with ITIL process awareness.
• Willingness to work in 3 shifts on rotation and from Gurgaon office
• Good working knowledge Knowledge in Java, Linux, and SQL
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and Report any issue that may significantly impact the business.
• Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
• Conduct root-cause analysis as and when needed and propose a corrective action plan
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams
• Responsible for reports, requests, Maintaining the SLA (Service Level Agreement)
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.
• Adhere to the defined support delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance,

• Identify and learn more about the software and hardware used/ supported by the organization.
• Develop/propose innovative approaches on process improvements & automation possibilities
• Experience in Finance domain preferred
• Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed

• Unix Shell scripting, Servlets, JSP, Security
• Core Java, Spring, JDBC, J2EE.
• SQL, Query, Rest API, MongoDB.
• Ticketing tools like Jira.

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