Job Description

Req ID: 172625

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

ServiceNow Integration Lead Developer

Grade - 10

Experience: Overall 8+ years

ServiceNow: 5+ Years

Modules managed in ServiceNow: Should have fair idea about all ITSM modules with good hands on experience in atleast below

1. Incident Management

2. Change Management

3. Problem Management

4. Request Management

5. Configuration Management

6. Knowledge Management

7. Agent & NOW Mobile app customization

Additional modules (good knowledge if not working experience)

1. AMDB

2. Release Management

3. Survey Management

4. Agile 2.0

5. Virtual Agent

6. Artificial Intelligence

7. Machine Learning

8. Agent Workspace

9. Walk-up experience

Key Areas:

1. Strong in Integrations in ServiceNow. Should have done H2H Integrations (ITSM tool to ITSM tool bi-derectional), Tools Integrations (e.g. Splunk, Netcool, SNOW CMDB, Solarwinds, Truesight etc)

2. Should have done/managed instance upgrades

3. Should have good experience working on Domain Separated instance

4. Should have interacted with ServiceNow via HI on case by case basis

Components worked on:

1. Workflows

2. Flow designer

3. Service Portal

4. Integration Hub

5. Basic ones like Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, ACLs etc

Minimum Certifications:

1. ServiceNow Admin

2. ServiceNow ITSM Specialist

3. ITIL Foundation

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data