Job Description

Req ID: 314148NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Systems Integration Advisor to join our team in Bangalore, Karnxc4x81taka (IN-KA), India (IN).Responsibilities:Must possess hands-on experience working in an applications production support/application development environment.They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets.Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company.The role is to maintain, control and support the applications on the production lines.Technical support and maintenance activities for the applications.Daily tasks to be performed:Working with the client's processes (incident, problem, change management).Communicating and working closely with the users and the client.Daily meetings with the team, occasional meetings with the client.Problem analysis and documentation.Performing root cause analysis.Source code analysis.Creating bug fix, releases and upgrades for the applications.Occasionally configuring and optimizing the application and infrastructure.

• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support (using Confluence).
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
• Handle late night and weekend emergency support on as required.
• Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team.
• Develop scripts works with team to automate repeatable manual tasks.
• Responsible for troubleshooting and resolving application.
• Rotational Shift/ On call requirement is required in future.
• Lead the team and clarify their technical queries on Mainframe technologies.

Primary Skills: COBOL/JCL, DB2Secondary Skills: IBM WebSphere MQ.

• Reporting and presenting to client.
• Single Point of Contact for the team.
• Good Communication.
• ITIL4 certification is mandatory

Language: German (Optional). Good to know to read, write and speak in German language.About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .

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