Job Description

Job Responsibilities: Responsible for providing remote support in resolving customer issues when problems have been identified and the first line support has failed to identify or fix these issues Responsible for monitoring and maintaining an organization\'s backup and storage systems. Responsible to support physical infrastructure system diagnostics and solving hardware or software faults etc. Represent the team in multiple cross-functional forums on technical discussions Works on Incidents which requires \'hands-on\' technical understanding of the Storage device architectures various products and issues towards solution Ensures adherence to SLAs by resolving tickets. Prepares summary reports for tickets and system health Identifies prospects to make improvements in the managed areas and related landscape. Implements technical initiatives and process improvements Operates with the Project Managers to deliver business projects. Contributes technically to arrive at new solutions Setup new Storage devices implements new technologies etc. Contributes to \'risks and issues\' log and formulates SIPs. Implements SIPs to mitigate the risks & issues Collaborates with team members to influence and ensure that support is operating efficiently. Coordinates & works with vendor to provide break-fix. Analyses the incident to arrive at RCA and prevent recurrence Creates documentation for Infrastructure Changes Process maps System diagrams RCA etc. Performs enterprise-wide capacity planning and maintenance planning in the area of support Capable of accepting additional responsibilities in the line of duty & ready to travel when required Qualifications Minimum of 8+ years of experience as backup admin and experience in handling L3 tickets Experience in all aspects of VEEAM Spectrum and Networker Backup Tools including Installation/Configuration/Administration/troubleshooting and best practices Experience on VEEAM (VEEAM One Backup Enterprise Manager) Experience on Spectrum Experience on Networker Experience on VEEAM/Spectrum/ Networker Performance and Tuning Strong troubleshooting skills on client backup failures tape alerts media management device & client configurations Knowledge of TCP/IP Networking and SAN. Familiarity with enterprise monitoring systems & ticketing systems Strong verbal and written communication skills and multi-tasking skills Familiarity with EMC Data Domain is required. Exposure to other Unix-based OSes Exposure to Win2008 Win2012 Linux OS Exposure to basic scripting on automating daily tasks Additional Information Important Notice: On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [HIDDEN TEXT]

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