Job Description

Job Title: Systems Engineer - Command CenterLocation: Pune, IndiaAbout This RoleComscore is looking for a new Systems Engineer for the Command Center team to provide 24x7 support. The Command Center team is the group of our Engineers that keep Comscores Products and Infrastructure running - By tracking and resolving issues, supporting systems, and responding to client queries. Were responsible for supporting the servers, cloud services, network, and storage devices across all of Comscores data centers and cloud environments, and responding to both internal and client queries 24/7.This role requires someone with strong technical and communications skills in order to be effective. This team will monitor and troubleshoot issues within the IT Infrastructure environment. These environments exist on-premise as well as in AWS and are a mixture of physical and virtual. This position will also be responsible for working with multiple teams globally to create support and escalation procedures based on the impact on the business.What Youll Do:

• Remote management and monitoring of 24 x 7 Command Center Operations.
• Incident Management for Major Incidents.
• Monitor Data ingestion process for Comscores Product on AWS.
• Provide L1 support for servers hosted on AWS and on Premise.
• Managing Grafana and Prometheus across clouds.
• Patch management for Windows and Linux servers, including SQL servers.
• Ability to work with SOPs.
• Troubleshoot, prioritize and escalate issues to concerned technical teams.
• Ability to communicate severity issues.
• Provide on-call support with excellent English language communication skills, both verbally and in writing.
• User Management in LDAP.
• Experience and/or comfort with communicating with employees and clients around the world, primarily in the US, at all levels of the organization.
• Help in process improvement and documentation.

What Youll Need

• Excellent written and verbal communication skills.
• Bachelors Degree in Computer Science or a related field.
• 2 to 4 years of infrastructure operations experience
• Experience in monitoring & Service management tools like Nagios, JIRA, and Pager Duty.
• Basic Experience working on AWS-related services like CloudWatch, Athena, S3, EMR, etc.
• Basic Experience in managing/administering observability tools like Grafana and Prometheus.
• Basic Experience in working with any Database and Query Language.
• Ability to Automate different server admin tasks using PowerShell, Bash, etc.
• Experience in Microsoft-based server operating systems - 2012, 2016, 2019.
• Understanding of ITIL - Incident Management, Problem Management.
• Attention to detail.
• Ability to follow complex and detailed instructions.
• Proactive problem-solving skills.
• Certifications in the related field are a plus.

Shift Timing:The regular hours for this position will cover a combination of business hours in the US and India - typically 2pm-11pm IST (rotational shift with fixed 2 offs per week). Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required.Benefits:

• Medical Insurance coverage is provided to our employees and their dependants, 100% covered by Comscore;
• Provident Fund is borne by Comscore, and is provided over and above the gross salary to employees;
• 26 Annual leave days per annum, divided into 8 Casual leave days and 18 Privilege leave days;
• Comscore also provides a paid Recharge Week over the Christmas and New Year period, so that you can start the new year fresh;
• In addition, you will be entitled to:

• 10 Public Holidays;
• 12 Sick leave days;
• 5 Paternity leave days;
• 1 Birthday leave day.

• Flexible work arrangements;
• Summer Hours are offered from March to May: Comscore offers employees the flexibility to work more hours from Monday to Thursday, and the hours can be offset on Friday from 2:00pm onwards;
• Employees are eligible to participate in Comscores Sodexo Meal scheme and enjoy tax benefits;

About Comscore:At Comscore, were pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, were united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If youre motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, wed love to hear from you.Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industrys emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.Comscore is committed to creating an inclusive culture, encouraging diversity.*LI-JL1

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